The User Interaction Dashboard provides an overview of the most common day-to-day tasks performed in Avanan:
- Handling Quarantine Restore Requests
- Handling Phishing emails reported by end users
For more information on how to handle these tasks, see User Reported Phishing.
To access the User Interaction Dashboard, go to User Interaction > Dashboard.
The User Interaction Dashboard has these widgets:
Shows the number of phishing emails reported by end users.
Shows the number of quarantine restore requests received from the end users.
Shows the SLA trend line for the amount of time it took for the help desk to handle requests/reports on a daily basis.
Shows the trend line of different requests/reports and how they are handled.
Shows the list of recent requests reported by the end users.
Shows the list of top requesting/reporting users in your organization.
Extending the Time Frame of the Analytics
By default, the User Interaction Dashboard shows analytics for the last day.
To view analytics for extended time periods, select a time frame from the top of the dashboard.