Reports - Daily Quarantine Digest
Daily Quarantine Digest allows you to send a daily email report to end-users about quarantined and junk/spam emails.
Global and targeted attacks can generate multiple phishing emails per day, and each one results in a quarantine notification email from Avanan based on the policy defined by the admin. When you activate the Daily Quarantine Digest, the user receives a single, aggregated email report per day for the quarantined emails.
In addition, the Daily End-User Quarantine Report (Digest) includes emails that were sent to the Junk folder, so the user can find any misclassified emails.
Note - After enabling Daily Quarantine Digest, the Admin can enable or disable the per-quarantine notification.
The report includes:
- Quarantined emails - Emails quarantined by Avanan based on the policy workflow. Each quarantined email has an associated user action:
- Request to release – Sends a notification to the Admin to release the email. After the Admin approves, the email is delivered to the Inbox.
- Release – Delivers the email to the Inbox immediately.
- Junk emails: Emails that were identified as junk/spam by SmartPhish or Office 365 (Spam Confidence Level (SCL) >= 5) or Google. By default, these emails are sent to the Junk folder. Users must review and move relevant emails to Inbox.
Notes:
- The report does not include quarantined emails that do not allow user action.
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If no events happened in the last 24 hours, the user will not receive the daily quarantine digest email.
Configuring Daily Quarantine Digest
- Log in to the Avanan portal.
- Click User Interaction > Configuration.
- Scroll down to the Daily Quarantine Report to End User section.
- (Optional) If required, you can select to send the quarantine report only to some end-users, rather than all of them.
- To send the report to all users, select All Users.
- To send the report to specific users, select Select Users or Groups and do these steps.
- In the Specific Users and Groups list, select the users or groups.
- Click Add to Selected.
The selected users and groups are displayed in the Selected list.
- If some of the selected recipients have a Threat Detection policy configured to alert on every detected phishing email, you can disable those alerts by enabling the Do not send immediate quarantine notification email checkbox.
- Under Sender, customize the sender details for the daily quarantine digest.
- Under Friendly-from name, customize the display name next to the email address from which the report must be sent.
- By default, None is selected and the report is sent with no Friendly-from name.
Note - Some email clients duplicate the sending address to the Friendly-from name. - To send the report from a different name, select Custom and enter the required name.
- By default, None is selected and the report is sent with no Friendly-from name.
- Under From Address, select the email address from which the report must be sent.
- To send the report from no-reply@[recipient domain], select Default.
For example, user@company.com receives the quarantine report from noreply@company.com - To send the report from a different email address, select Custom and enter the required
email address.
Note - If you enter an email address from an external domain, the daily quarantine digest
emails might get blocked depending on the configuration of other MTAs in the email
flow.
- To send the report from no-reply@[recipient domain], select Default.
- Under Friendly-from name, customize the display name next to the email address from which the report must be sent.
- Under Reply-to address, select the email address to which email replies to the report will be sent.
- To reply to the same email address from which the report was sent, select Same as From address.
- To reply to a different email address, select Custom and enter the required email address.
Note - If you enter an email address from an external domain, the email replies might get blocked depending on the configuration of other MTAs in the email flow.
- Under Email subject and body, customize the subject and the body of the daily quarantine report email.
- Under Subject, you can customize the subject of the daily quarantine report email.
- Under Body, you can customize the body (text, table titles, and column titles) of the daily quarantine report email.
- Click Save and Apply.
Scheduling the Daily Quarantine Report (Digest)
By default, the Daily End-User Quarantine Report is sent to the end-users once a day at midnight UTC.
If administrators need to change the time or increase the report frequency so that it is sent a couple of times
a day, contact Avanan Support.