Reports - Daily Quarantine Digest

Daily Quarantine Digest allows you to send a daily email report to end-users about quarantined and junk/spam emails.

Global and targeted attacks can generate multiple phishing emails per day, and each one results in a quarantine notification email from Avanan based on the policy defined by the admin. When you activate the Daily Quarantine Digest, the user receives a single, aggregated email report per day for the quarantined emails.

In addition, the Daily End-User Quarantine Report (Digest) includes emails that were sent to the Junk folder, so the user can find any misclassified emails.

Note - After enabling Daily Quarantine Digest, the Admin can enable or disable the per-quarantine notification.

The report includes:

  • Quarantined emails -  Emails quarantined by Avanan based on the policy workflow. Each quarantined email has an associated user action:
    • Request to release – Sends a notification to the Admin to release the email. After the Admin approves, the email is delivered to the Inbox.
    • Release – Delivers the email to the Inbox immediately.
  • Junk emails: Emails that were identified as junk/spam by SmartPhish or Office 365 (Spam Confidence Level (SCL) >= 5) or Google. By default, these emails are sent to the Junk folder. Users must review and move relevant emails to Inbox.

Notes: 

  • The report does not include quarantined emails that do not allow user action.
  • If no events happened in the last 24 hours, the user will not receive the daily quarantine digest email.

Configuring Daily Quarantine Digest

  1. Log in to the Avanan portal.
  2. Click User Interaction > Configuration.
  3. Scroll down to the Daily Quarantine Report to End User section.
  4. (Optional) If required, you can select to send the quarantine report only to some end-users, rather than all of them.
    • To send the report to all users, select All Users.
    • To send the report to specific users, select Select Users or Groups and do these steps.
      1. In the Specific Users and Groups list, select the users or groups.
      2. Click Add to Selected.
        The selected users and groups are displayed in the Selected list.
      Note - For Google users, selecting specific users and groups is not supported.
  5. If some of the selected recipients have a Threat Detection policy configured to alert on every detected phishing email, you can disable those alerts by enabling the Do not send immediate quarantine notification email checkbox.
  6. Under Sender, customize the sender details for the daily quarantine digest.
    • Under Friendly-from name, customize the display name next to the email address from which the report must be sent.
      • By default, None is selected and the report is sent with no Friendly-from name.
        Note - Some email clients duplicate the sending address to the Friendly-from name.
      • To send the report from a different name, select Custom and enter the required name.
    • Under From Address, select the email address from which the report must be sent.
      • To send the report from no-reply@[recipient domain], select Default.
        For example, user@company.com receives the quarantine report from noreply@company.com
      • To send the report from a different email address, select Custom and enter the required
        email address.
        Note - If you enter an email address from an external domain, the daily quarantine digest
        emails might get blocked depending on the configuration of other MTAs in the email
        flow.
  7. Under Reply-to address, select the email address to which email replies to the report will be sent.
    • To reply to the same email address from which the report was sent, select Same as From address.
    • To reply to a different email address, select Custom and enter the required email address.
      Note - If you enter an email address from an external domain, the email replies might get blocked depending on the configuration of other MTAs in the email flow.
  8. Under Email subject and body, customize the subject and the body of the daily quarantine report email.
    • Under Subject, you can customize the subject of the daily quarantine report email.
    • Under Body, you can customize the body (text, table titles, and column titles) of the daily quarantine report email.
  9. Click Save and Apply.

Scheduling the Daily Quarantine Report (Digest)

By default, the Daily End-User Quarantine Report is sent to the end-users once a day at midnight UTC.

If administrators need to change the time or increase the report frequency so that it is sent a couple of times
a day, contact Avanan Support.