Data Retention Policy for Emails

Introduction

The Data Retention Policy describes how long Avanan stores emails from Microsoft 365 or Gmail in its database. You can search and view emails stored in the database using Mail Explorer and Custom Queries.

Prerequisites

  • The user must have Admin privileges.
  • In Configuration > User Management, select Allow drill-down into the customer data under Alerts and Reports.

Retention Period

Avanan retains the emails as follows:

Email Type Retention period (in Days)
Email Message
(Original email with attachments)
Email Metadata
(Attributes and data detected from the security scan)
Clean Email (not flagged by any security engines) 14 14
Detected but non-quarantined email (flagged by at least one security engine) 14 180
Quarantined email 180 180

 

Note - Avanan keeps backend logs on emails for seven days after the email is delivered.

Available Actions on Emails During and After the Retention Period

Actions you can perform after you open an email:

Email Type Period Actions
Clean Email During the retention period (< 14 days)
  • Quarantine Email
  • Show header from raw email
  • Show body from raw email
  • Download this email
  • Report mis-classification

clean-email

After the retention period (> 14 days)

Email is not available.

clean-email-after-retention

Detected but non-quarantined email During the retention period (< 14 days)
  • Quarantine Email
  • Show header from raw email
  • Show body from raw email
  • Download this email
  • Send Original Email
  • Report mis-classification
detected-non-quarantined-after-retention

 

After the retention period (14 - 180 days)
  • Quarantine Email
  • Show header from raw email
  • Show body from raw email
  • Report mis-classification

detected-non-quarantined-after-retention

After the retention period (> 180 days)

Email is not available.

Quarantined email During the retention period (< 180 days)
  • Restore Email
  • Show header from raw email
  • Show body from raw email
  • Download this email
  • Report mis-classification

quarantined-email

After the retention period (> 180 days)

Email is not available.