Modules - Mail Explorer

Introduction

Mail Explorer allows you to view and search the emails Avanan viewed and processed on the protected email platforms.

It is a helpful dashboard for incident response. It provides a quick and easy way to search for emails that match specific criteria, examine them, and perform actions such as quarantine, create block-list, and allow-list rules.

mail-explorer


Viewing Emails/Files/Messages

You can filter and view emails, files, and messages based on a specific search criteria.

To filter emails:

  1. Under the Date Received field, select Last or Range and choose the relevant period.

  2. Enable the relevant checkboxes and enter the search criteria you want to include for the search query.

  3. Click Search.

Acting on Filtered Results

Restore quarantined emails

To restore the quarantined emails:

  1. Open Mail Explorer from the left navigation panel.
  2. Under Filters, define the criteria for filtering the emails and click Search.
  3. To restore all the emails that match the search criteria, click Restore all matching emails under Actions.
    Note - This option restores all the emails that match the search criteria.
  4. To restore specific emails from the search criteria, select the emails and click Restore selected
    emails under Actions.
    Note - This option releases only the emails you selected from the search criteria.

Quarantine delivered emails

To quarantine the delivered emails:

  1. Open Mail Explorer from the left navigation panel.
  2. Under Filters, define the criteria for filtering the emails and click Search.
  3. To quarantine all the emails that match the search criteria, click Quarantine all matching emails under
    Actions.
    Note - This option quarantines all the emails that match the search criteria.
  4. To quarantine specific emails from the criteria, select the emails and click Quarantine selected
    emails under Actions.
    Note - This option quarantines only the emails you selected from the search criteria.

Creating Allow-List and Block-List Rule

Allow-List Rule and Block-List Rule rules allow/block emails that match the defined search criteria in the future.

Note - The search criteria defined under the Date Received and Quarantine State fields do not apply to any rule.

To create a rule that restores emails to the inbox matching the defined criteria in the future, click Create Allow-List Rule.

To create a rule that blocks emails matching the defined criteria in the future, click Create Block-List Rule.

Export Results to CSV

To export the search results to CSV:

  1. Open Mail Explorer from the left navigation panel.
  2. Under Filters, define the criteria for filtering the emails and click Search.
  3. To export the search results, under Actions, click Export to CSV.
    mail-explorer-export-to-csv

Notes:

  • If the export contains less than 500 emails, the CSV file gets downloaded immediately.
  • If the export contains more than 500 emails, the CSV file gets generated in the background.
    After the export is complete, the administrator that requested the export receives the CSV file
    through an email.
    • You can see the export status under Audit > System Tasks, and the export action is
      logged under Audit > System Logs.