Notifications and Banners

Configuring Email Notifications and Banners

To configure email notifications:

  1. Go to Security Settings > SaaS Applications.
  2. Select the required email service (Office 365 Mail or Gmail).
  3. Click Advanced and select the template.
  4. Configure the template as required.

    Request / Report Type

    Template Name
    Rejected quarantine restore request
    		 Decline message subject
    Decline message body
    Declined Phishing report
    		 Report Phishing decline subject
    Report Phishing decline body
    Approved Phishing report

    Report Phishing approve subject

    Report Phishing approve body

     For more information about the supported placeholders, see Notification and Template Banners - Placeholders.

  5. Click Save.

Administrators can also configure the notifications and banners per policy. To configure them, click the cog icon next to the workflow and make the required changes.

Customize_banners

Sending Email Notifications to End Users

Avanan allows to send email notifications to end users for these actions:

  • Rejected quarantine restore requests
  • Approved phishing reports
  • Rejected phishing reports

To enable Avanan to send email notifications to end users:

  1. Go to Security Settings > User Interaction > Restore Requests.
  2. In the Restore Request Feedback section, select the Send feedback email to end users when approving/declining their quaratine restore requests checkbox.
    Enable-Notification-Emails
  3. To configure the sender email address for notifications:
    • Friendly-From name
      • To use a customized name, select Custom and enter the sender name.
      • If no friendly-from name is required, select None.
    • From address
      • To use the default email address, select Default. The default email address is no-reply@[recipient domain]. For example, user@company.com receives the email notifications from no-reply@company.com
      • To use a custom email address, select Custom and enter the email address.
        Note - If you use the default sender or any email address under your domain, to prevent SPF and DMARC fail, you must add include:spfa.cpmails.com to your SPF record.
    • Reply-to address
      • To use From address as the Reply-to address, select Same as From address.
      • To use a custom email address, select Custom and enter the email address.
        Note - If you use the default sender or any email address under your domain, to prevent SPF and DMARC fail, you must add include:spfa.cpmails.com to your SPF record.
  4. Click Save and Apply.

To send email notifications for approved and declined phishing reports:

  1. Go to Security Settings > User Interaction > Phishing Reports.
  2. In the User-Reported Phishing Emails section, select the Notify users when their reports are approved/declined checkbox.
  3. To configure the sender email address for notifications:
    • Friendly-From name
      • To use a customized name, select Custom and enter the sender name.
      • If no friendly-from name is required, select None.
    • From address
      • To use the default email address, select Default. The default email address is no-reply@[recipient domain]. For example, user@company.com receives the email notifications from no-reply@company.com
      • To use a custom email address, select Custom and enter the email address.
        Note - If you use the default sender or any email address under your domain, to prevent SPF and DMARC fail, you must add include:spfa.cpmails.com to your SPF record.
    • Reply-to address
      • To use From address as the Reply-to address, select Same as From address.
      • To use a custom email address, select Custom and enter the email address.
        Note - If you use the default sender or any email address under your domain, to prevent SPF and DMARC fail, you must add include:spfa.cpmails.com to your SPF record.
  4. Click Save and Apply.