Settings - Tenant Management

Managed Service Providers (MSP) onboard customers on a daily basis and need to keep track of the customer acquisition lifecycle. After the POC (trial period) ends, Avanan stops protecting users without a license.

The Tenant Management page allows administrators to configure automatic actions when a POC expires.

To view the Tenant Management page, go to Settings > Tenant Management. 

When a POC expires:

  • Go to the  When a POC Expires section and do these:
    1. To send email notifications to administrators when a POC expires, select the Notify Admins toggle button.
    2. To assign a license automatically after the POC expires, do these:
      1. In the License drop-down, select the license.
      2. In the Add-ons drop-down, select the add-ons.
        Note - You can select multiple add-ons.
      3. In the Maximum licensed users field, enter the number of licenses.
    3. Click Save.
When a license is assigned to a tenant:

  1. To send email notifications to administrators when a license is assigned to a tenant, select the Notify admins when the license is assigned by your organization toggle button.
  2. To send email notifications to administrators when a license is assigned to a tenant, select the Notify admins when the license is assigned by a managed organization toggle button.
  3. Click Save.