Settings - Customized Branding

You can replace the name and logo of Avanan with the name of your Managed Service Provider (MSP) as part of customized branding. The name of your MSP appears in the restore requests and email notifications to Office 365 and Gmail end-users.

These are the fields for customized MSP branding:

Customizable Field Description
Provider Display Name MSP name to use instead of Avanan as the display name for emails to end-users.
Provider Information URL MSP website or MSP documentation site URL.
Provider Support Email MSP support email address.
Provider Logo MSP logo.
Restore Request Top Level Domain

Link used to submit restore requests to release emails from quarantine.
For example, if the default link is https://CompanyName.avanan.net/email_restore..., you can customize it to https://CompanyName.ProviderDomain.suffix/emai_restore...
For details, see Configuring Request Top Level Domain.

Note: For each customer tenant, a CNAME with the new custom url needs to be created pointing at the original customer URL.

Configuring Customized Branding

  1. Log in to https://portal.avanan.net.
  2. Click Settings.
  3. Click the arrow next to Customize Branding to expand the field and enter this information.
    1. For Provider Display Name, enter the MSP display name.
    2. For Provider Information URL, enter the MSP information URL.
    3. For Provider Support Email, enter the MSP support email.
    4. For Provider Logo, select the MSP logo and click Upload.
    5. For Restore Request Top Level Domain, enter the MSP top-level domain name.
      msp-customized-branding
  4. Click Save.

Configuring Restore Request Top Level Domain

After you save the domain name in the Restore Request Top Level Domain, Avanan requests a certificate from AWS Certificate Manager for the domain to serve.

A validation DNS record is automatically generated in the Domain Certificate Validation Status modal. The modal shows the details of Certificate Validation Status, Record Name, Record Type, and Record Value.
msp-restore-requested-certificate-validation

Note - The MSP has to go to the DNS provider and create a record with the generated Record Name, Record Type, and Record Value from the modal. After completing this record, Avanan uses the custom domain in the notifications for end-user emails.

Note - The MSP must add a record to their DNS provider for each of their Avanan tenants. The record should be a  cname with the Avanan tenant domain name as the first part.
For example, Avanan tenant abccompany.avanan.net should have a cname record abccompany.restorerequestdomain.com pointing to abccompany.avanan.net where restorerequestdomain.com is the MSPs custom restore request ID.

Example: Customized DLP notification to end-users. The customization is available as shown in the image.

msp-customization-dlp

 

Example: Customized link to request release from quarantine by end-users

msp-customization-restore-notification

 

Example: Customized restore request

msp-customization-restore-request