Managing Tenants and MSPs

The MSP Portal allows Managed Service Providers to manage their customer portals (tenants). It is possible to create new tenants and set their license package, as well as license add-ons. For Top-level MSP it is also possible to add child-MSP tenants - sub-tenant that allows smaller providers to manage their own customers.

Creating a New Tenant

To create a new tenant:

  1. On the Manage Tenants screen, click on Add Tenant.
  2. Fill out the tenant creation form and select the MSP tenant to which the new tenant will belong.
  3. Click Add Tenant.
    A new tenant will be created. The tenant will be in a trial mode (POC), expiry date will be set to the tenant.
  4. To set tenant logo (optional):

    1. Select the tenant from the tenants list.
    2. Click Logo.
    3. Upload a logo by either dragging an image to the dialog or click Choose File.
    4. Click Upload Logo.

Managing Tenant License

To manage tenant license:

  1. On the Manage Tenants screen, select a tenant.
  2. Click License.

  3. In the Update License dialog, select the license package from the available options.


    Select an Add-on (optional). You can select multiple add-ons.
    Add-ons are optional features that require additional license, and will be automatically billed by Avanan.

  5. Click Update License.

Creating a new MSP

Top-Level MSP can manage Child MSP. Each Child MSP is a fully functional MSP that can create and manage own tenants. Top-Level MSP can manage both direct tenants and Child MSP tenants.

To create a new MSP:

  1. On the Manage Tenants screen, click Add MSP.

  2. Fill the MSP creation form.

    • Name: Specify Child MSP name.

  3. Click Add MSP.

Deleting a Tenant

  1. On the Manage Tenants screen, select a tenant.
  2. Click Delete.
  3. Type in the word delete for further verification.
  4. Click Delete Tenant.